Shipping Policy

1. Service Availability:

• Archana Tour and Travels operates primarily in [kashipur]. Our taxi services are available for local transportation as well as for intercity and airport transfers.

2. Booking Confirmation:

• Upon booking a taxi service with Archana Tour and Travels, customers will receive a confirmation email or SMS containing the details of their reservation, including pickup time, location, and contact information.

3. Pickup and Drop-off:

• Our drivers will arrive at the specified pickup location at the scheduled time. Customers are requested to be ready at the designated pickup point to avoid delays.
• For airport transfers, our drivers will monitor flight schedules to ensure timely pickups, but customers are advised to provide accurate flight details during the booking process.
• Drop-off locations will be as per the customer’s request, provided they are within our service area.

4. Service Hours:

• Archana Tour and Travels operates 24/7, allowing customers to book taxi services at any time of the day or night. However, advance booking is recommended, especially during peak hours or for airport transfers.

5. Cancellations and Refunds:

• Customers can cancel their bookings before 4 days after the scheduled pickup time without incurring any cancellation fees. Cancellations made after this timeframe may be subject to a cancellation fee.
• Refunds for cancelled bookings will be processed within 2 business days and will be issued via the original payment method.

6. Vehicle Condition and Safety:

• Our fleet of vehicles undergoes regular maintenance to ensure safety and comfort for our customers.
• All our drivers are licensed professionals with clean driving records, and they adhere to all traffic regulations and safety standards.

7. Customer Support:

• For any inquiries, modifications to bookings, or assistance, customers can reach our customer support team via [+91 976-019-6038 ] during our operating hours.

8. Additional Charges:

• Additional charges may apply for services such as waiting time, extra stops, or changes to the original booking. These charges will be communicated to the customer before confirmation.

9. Inclement Weather and Force Majeure:

• In the event of severe weather conditions or unforeseen circumstances beyond our control, Archana Tour and Travels reserves the right to cancel or reschedule bookings for the safety of our customers and drivers.

10. Feedback and Complaints:

• We value feedback from our customers and strive to provide the best possible service. Customers are encouraged to share their experiences, suggestions, or complaints with us, either directly to the driver or through our customer support channels.

11. Legal Disclaimer:

• Archana Tour and Travels reserves the right to modify or update this shipping policy at any time without prior notice. By booking our taxi services, customers agree to abide by the terms and conditions outlined in this policy.

For any further inquiries or clarifications regarding our shipping policy, please contact us at [+91 976-019-6038].